Return Policy

At HappyCPAP, we want you to feel confident about every purchase. Because CPAP products are medical equipment, some items cannot be returned after they have been opened. Please review the policy below before opening your order.

Unopened Products

Unopened products may be returned or exchanged.

The customer is responsible for all associated shipping costs. Original shipping charges are nonrefundable, and the customer must also pay for return shipping and any replacement shipment.

If We Made a Mistake

If HappyCPAP sends you the wrong item or makes another order-fulfillment error, we’ll make it right.

You may choose a full refund or an exchange, and HappyCPAP will cover all related shipping costs. It was our mistake, so you won’t pay to correct it.

30-Day Mask Kit Fit Policy

We understand that even the right size of mask may not feel like the right fit. Mask Kit products are therefore eligible for a one-time store credit when requested within 30 days.

Please note:

• This benefit is limited to one store credit.
• It applies only to products sold as Mask Kits.
• Original shipping charges are nonrefundable.
• The customer is responsible for return shipping and any replacement shipping costs.
• Store credit is issued instead of a cash refund.

Opened Medical Equipment

Except for eligible Mask Kits covered by our 30-Day Mask Kit Fit Policy, opened products cannot be returned and do not qualify for a refund, exchange, or store credit.

This applies to all other products, including:

• CPAP machines
• Tubing
• Filters
• Headgear
• Mask cushions
• Accessories and replacement parts

CPAP products are medical equipment. Once opened, they cannot be refurbished or resold by HappyCPAP due to health and sanitary considerations. This policy also applies to CPAP machines. Although other companies may sell refurbished equipment, HappyCPAP does not refurbish or resell opened machines.

Special Circumstances

We understand that unusual circumstances may arise. Exceptions involving a return, refund, exchange, or store credit may be considered individually and require approval from HappyCPAP management.

Approval is not guaranteed, and any exception applies only to the specific order for which it was granted.

Questions About a Return?

Please contact the HappyCPAP customer care team at support@happycpap.com before returning an item. We’ll review your order, explain the available options, and help you with the next steps.