Frequently Asked Questions

1. What products does HappyCPAP sell?

HappyCPAP offers CPAP masks, replacement cushions, nasal pillows, headgear, tubing, filters, cleaning accessories, and other CPAP supplies. Product availability may change as we continue expanding our selection.

2. Are HappyCPAP masks made by ResMed?

No. HappyCPAP-branded masks are independently manufactured replacement products designed to be compatible with certain ResMed mask systems. HappyCPAP is not affiliated with, endorsed by, or sponsored by ResMed.

3. How do I know whether a product will fit my current CPAP equipment?

Please review the compatibility information listed on each product page before ordering. Compatibility can vary by mask model, cushion style, frame, hose connection, and machine type. Contact our support team before purchasing when you are unsure.

4. Do I need a prescription to order from HappyCPAP?

Prescription requirements depend on the specific product. Many replacement parts and accessories do not require a prescription. When a prescription is required, the requirement will be clearly explained on the product page or during checkout.

5. How do I choose the correct mask or cushion size?

Whenever possible, choose the same size shown on your current mask or cushion. Sizing can vary between manufacturers and mask styles, so we also recommend reviewing the sizing information provided on the product page before ordering.

6. How long will my order take to arrive?

Our current shipping options are:

• Free Shipping on qualifying orders of $79 or more: approximately 3–5 business days
• Standard Shipping: approximately 3–5 business days
• Priority Shipping: approximately 2 business days
• Express Shipping: approximately 1 business day

Delivery estimates begin after your order has been processed and may be affected by weekends, holidays, carrier delays, or delivery location.

7. How can I qualify for free shipping?

Free shipping is available on qualifying orders with a merchandise subtotal of at least $79 after discounts and before applicable taxes.

8. Can I return or exchange a CPAP mask?

Return eligibility depends on the product’s condition and whether its packaging has been opened. Because CPAP masks and cushions are personal-use items, opened or used products may not be returnable for health and hygiene reasons. Please review our Return Policy before opening your order.

9. How often should I replace my CPAP mask and supplies?

Replacement timing depends on product condition, usage, cleaning habits, and your healthcare provider’s recommendations. Consider replacing components when they become worn, stretched, cracked, discolored, difficult to clean, or no longer provide a comfortable seal.

10. How can I contact HappyCPAP for help?

Our customer support team is available to assist with product compatibility, sizing, orders, and general questions. Email us at support@happycpap.com, and please include your order number when contacting us about an existing purchase.

HappyCPAP does not provide medical diagnosis or treatment advice. Speak with a qualified healthcare professional regarding changes to your CPAP therapy, prescribed pressure settings, or medical treatment.