Thank you for visiting HappyCPAP.com and using our online CPAP store and related goods and services (collectively, the “Site”).
At Happy CPAP (“Happy CPAP,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, and what choices and rights you have regarding your information.
This Privacy Policy remains in effect until replaced by a newer version. We may update this Policy from time to time. Any updates will be reflected by the “Last Updated” date above. Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.
If you purchase prescription products or provide health-related information, portions of this Privacy Policy may be supplemented by our HIPAA Notice, where applicable.
Information We Collect
Contact and Order Information
When you create an account, place an order, contact us, or otherwise interact with the Site, we may collect:
First and last name
Email address
Phone number
Billing address
Shipping address
Date of birth (when required)
Account username and password
Payment information
Order history
Customer support communications
Product preferences
Signature (where required)
Recorded customer service calls, where permitted by law
Health and Prescription Information
Certain CPAP products require a valid prescription. To fulfill applicable orders and comply with regulations, we may collect:
Prescription documents
Physician information
Insurance information (if applicable)
Medical records or supporting documentation (if required)
Only customers purchasing prescription-required products or requesting insurance-related services may be asked to provide this information.
Device and Website Usage Information
When you visit our Site, we may automatically collect:
IP address
Browser type
Operating system
Device identifiers
Pages viewed
Time spent on pages
Referral sources
Site interactions
We may use cookies, pixels, analytics tools, and similar technologies to improve user experience and understand website performance.
Marketing Information
If you subscribe to newsletters, promotions, surveys, or special offers, we may collect:
Name
Email address
Phone number
Marketing preferences
Survey responses
Business and Employment Information
If you contact us regarding partnerships, employment opportunities, media inquiries, or vendor relationships, we may collect information necessary to evaluate and respond to those inquiries.
How We Use Information
We use information for business purposes including:
Processing and fulfilling orders
Creating and maintaining customer accounts
Verifying prescriptions when required
Providing customer support
Managing shipping and delivery
Processing payments
Communicating regarding orders
Improving website functionality
Detecting fraud and security incidents
Complying with legal obligations
We may also use information for marketing purposes including:
Sending promotional emails
Providing special offers
Delivering relevant advertising
Analyzing customer purchasing trends
Conducting surveys and promotions
Prescription Verification
Certain products sold through Happy CPAP require a valid prescription.
When required by law or manufacturer policy, we may collect prescription documentation directly from you or from your healthcare provider with your authorization.
Prescription information is used solely for order fulfillment, regulatory compliance, customer support, and related healthcare operations.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember user preferences
Analyze website traffic
Improve functionality
Deliver personalized advertising
Measure marketing effectiveness
You may disable cookies through your browser settings, though certain Site features may not function properly.
Third-Party Services
We may use third-party providers to operate portions of the Site, including:
Payment processors
Shipping carriers
Email marketing providers
Analytics providers
Customer support platforms
Advertising platforms
Examples may include:
Stripe
PayPal
UPS
USPS
Google Analytics
Google Ads
Meta (Facebook) Ads
These providers may collect information necessary to perform services on our behalf.
We encourage users to review the privacy policies of third-party services they interact with.
Information Sharing and Disclosure
We may share information with:
Service Providers
Companies that help us operate the Site, process payments, fulfill orders, deliver products, provide customer support, host data, and perform related business functions.
Legal Compliance
We may disclose information if required to:
Comply with applicable laws
Respond to legal requests
Enforce our policies
Protect our rights
Prevent fraud
Protect customer safety
Business Transfers
If Happy CPAP is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
With Your Consent
We may disclose information when you specifically authorize us to do so.
Advertising and Analytics
We may use analytics and advertising technologies that collect information about browsing activity.
These technologies help us:
Understand customer behavior
Improve our Site
Deliver personalized advertisements
Depending on your state of residence, some of these practices may be considered “sharing” under applicable privacy laws.
We do not sell personal information for monetary compensation.
Your Choices
Marketing Emails
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our communications.
Account Information
You may update account information through your account dashboard or by contacting us.
Cookies
Most browsers allow you to manage or disable cookies through settings.
SMS Messages
Reply STOP to opt out of text messages.
Do Not Track and Global Privacy Control
Some browsers offer “Do Not Track” signals and Global Privacy Control (GPC) settings.
Where required by applicable law, we honor valid Global Privacy Control signals as requests to opt out of certain data-sharing activities.
Mobile Access
If you access the Site through a mobile device, this Privacy Policy applies in the same manner as when using a desktop browser.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials.
Data Retention
We retain information for as long as reasonably necessary to:
Provide our services
Fulfill orders
Meet legal obligations
Resolve disputes
Enforce agreements
Certain records may be retained longer where required by law.
Children’s Privacy
The Site is not intended for children under 13 years of age.
We do not knowingly collect personal information from children under 13.
Customers must be at least 18 years old to purchase products from Happy CPAP.
International Users
The Site is intended for users located within the United States.
If you access the Site from outside the United States, you understand that your information may be transferred to and processed in the United States.
Contact Us
If you have questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact us:
Use and Disclosure of Protected Health Information
If Happy CPAP receives Protected Health Information (“PHI”) subject to the Health Insurance Portability and Accountability Act (“HIPAA”), we may use and disclose that information for purposes including:
Order fulfillment
Prescription verification
Customer support
Healthcare operations
Legal compliance
Your HIPAA Rights
Where applicable, you may have the right to:
Access your PHI
Request corrections
Request restrictions on disclosures
Request confidential communications
Obtain copies of disclosures
Security of PHI
We maintain safeguards designed to protect PHI in accordance with applicable laws and industry standards.
Complaints
If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services.
We will not retaliate against you for exercising your privacy rights.
